siliconman01
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Trojans! Chew 'em Up, Spit 'em Out...
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Please Provide Information in a HELP REQUEST Post
« on: Mar 23rd, 2006, 6:01am » |
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For prompt and efficient resolution of Help Request issues, the following information should be provided by the poster as part of the initial Help Request post.
Before posting a Help Request, please search the TrojanHunter User Forum to determine if the problem has already been resolved for another forum member. Also check the Frequently Asked Questions section of the forum.
- Windows Operating System version. (Example: Windows XP-SP2 fully updated)
- TrojanHunter version and whether it is Licensed or Trial. (Example: TrojanHunter V5.0, Build 950 licensed)
- Mega or gigabytes of RAM memory. (Example: 1.5 gbytes)
- Computer Experience Level:
Novice- Need detailed instructions.
Experienced- Can work with registry, Windows Explorer, etc.
Expert- Point in the right direction.
- Other security software (with version numbers) that is part of the Help request and involved in the problem and its solution. (Example: NIS 2008 fully updated, SuperAntiSpyware V3.9.1008 fully updated)
- A thorough description of the problem for which assistance is needed. If the problem involves an infection, provide the alert or full message information from the security program that is detecting the information.
- Any event that recently occurred on the system that "may be" of some relavence to the problem. (Example: "I upgraded from TH V4.7 to TH V5.0 and now LiveUpdate will not complete an update.")
- A description of corrective actions already performed in an effort to resolve the problem prior to posting a Help request. See this FAQ link for some guidance:
http://forum.misec.net/board/FAQ/1143111388
Applies to all versions of TrojanHunter.
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