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Jul 4th, 2008, 7:41pm
   Mischel Internet Security Forum
   TrojanHunter
   License Issues (Moderators: Helena, Gavin_Coe, Magnus)
   New License Order - (approx 5hrs ago) - (fixed)		 « Previous topic | Next topic »
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   Author  Topic: New License Order - (approx 5hrs ago) - (fixed)  (Read 896 times)
bichi
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New License Order - (approx 5hrs ago) - (fixed)
« on: May 15th, 2006, 12:04am »		 Quote Quote  Modify Modify
I have not received Trojan Hunter 2-year license I purchased today, May 14, 2006, 16:41 PST.
- I am a returning customer (since 2003-01-12)
- purchase time was 16:31 PST, May 14, 2006
- visited forums and followed instructions from http://www.misec.net/trojanhunter/licensefile/
- system emailed back old registration file and code number
- tried installing anyway, with no luck
- Trojan Hunter v4.5 still reports "subscription expired."  
 
PM'ed Helena, SiliconMan01, with email to Magnus and Support, with order details, May 14, 2006; 22:10 PST.
« Last Edit: May 15th, 2006, 10:30am by bichi » IP Logged
siliconman01
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Re: New License Order - (approx 5hrs ago)
« Reply #1 on: May 15th, 2006, 1:15am »		 Quote Quote  Modify Modify
Not sure what the problem with your licensing delivery is; however, I've emailed Magnus concerning this post.  Sad
 
Be sure to check your Spam folder....just in case.
 
« Last Edit: May 15th, 2006, 1:16am by siliconman01 » IP Logged
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siliconman01
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Re: New License Order - (approx 5hrs ago)
« Reply #2 on: May 15th, 2006, 1:21am »		 Quote Quote  Modify Modify
You are running V4.5 Build 922, eh?
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bichi
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Re: New License Order - (approx 5hrs ago)
« Reply #3 on: May 15th, 2006, 2:41am »		 Quote Quote  Modify Modify
Siliconman01,
 
Thanks for your reply!
- don't use a "spam folder" type email system
- was version 4.5 Build 920
- uninstalled v4.5 b920, downloaded and installed v4.5 b922
- installed key, generated from: http://www.misec.net/trojanhunter/licensefile/  
- same issue, license has expired
 
It's 00:39 hrs now, May 15, 2006, time for some sack time.
- still no license email
- hope I see something later today....
« Last Edit: May 15th, 2006, 10:31am by bichi » IP Logged
bichi
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Re: New License Order - (approx 5hrs ago)
« Reply #4 on: May 15th, 2006, 10:29am »		 Quote Quote  Modify Modify
SiliconMan and Magnus,
 
Thanks for the assist!
- Working license arrived this morning, 02:26 hrs.
- partially my fault for not using same email address from almost four years ago...
- all up and running now!
 
(ps: maybe an email compare with name function, for license extention purchases, so dingdongs like me don't make similar mistakes, two years from now?)
« Last Edit: May 15th, 2006, 10:40am by bichi » IP Logged
siliconman01
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Re: New License Order - (approx 5hrs ago) - (fixed
« Reply #5 on: May 15th, 2006, 11:29am »		 Quote Quote  Modify Modify
Very glad you and Magnus are on speakin' terms again...  Grin
 
 
Quote:
(ps: maybe an email compare with name function, for license extention purchases, so dingdongs like me don't make similar mistakes, two years from now?)

 
This is a good idea.  Please add a post in the Feature Suggestion section of the forum so it won't get lost in the shuffle.   Wink
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